Refund policy
Green Bin Hull – Refund Policy
At Green Bin Hull, we aim to provide reliable and high-quality services. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Policy
All payments made to Green Bin Hull are considered final unless stated otherwise in this policy. Refunds will only be issued under specific circumstances outlined below.
2. Service Cancellations
-
Customer Cancellation (before service):
If a service is cancelled at least 24 hours in advance, a full refund or rescheduling option will be offered. -
Late Cancellation (less than 24 hours):
Cancellations made within 24 hours of the scheduled service may be subject to a partial refund or no refund, depending on costs already incurred.
3. Missed Appointments
- If access to the property is not available at the agreed time, this may be treated as a completed booking and no refund will be issued.
4. Service Issues
If you are not satisfied with the service provided:
- Please contact us within 48 hours of service completion.
- We will investigate and may offer:
- A revisit to resolve the issue, or
- A partial refund, depending on the situation.
5. Equipment & Installations
- Once equipment has been installed or services completed, refunds will not be issued unless there is a fault or agreed issue.
- Any problems must be reported within 48 hours.
6. Payments for Leases or Rentals
- Payments made for rental units, offices, or leased spaces are non-refundable, unless otherwise agreed in writing.
- Any exceptions will be handled on a case-by-case basis.
7. Processing Refunds
- Approved refunds will be processed within 5–10 working days.
- Refunds will be issued using the original payment method, unless agreed otherwise.
8. Contact Us
For any refund requests or concerns, please contact:
📧 Email: hullgreenbin@gmail.com
📞 Phone: 07506985888
9. Policy Updates
Green Bin Hull reserves the right to update this policy at any time. Any changes will be communicated where necessary.